Pivacy Policy

Bibi Ha Giang Loop Tour

Last Updated: June 2026

At Bibi Ha Giang Loop Tour (“Bibi”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book our tours.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
WhatsApp contact information
Nationality
Travel dates
Tour preferences
Emergency contact details
Dietary requirements
Medical or accessibility information relevant to your tour
Payment and booking information

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral source

This information helps us improve our website and services.

2. How We Use Your Information

We use your information to:

Process tour bookings
Communicate with you regarding your reservation
Arrange transportation, accommodation, and tour services
Provide customer support
Send booking confirmations and travel information
Improve our website and services
Meet legal and regulatory obligations
Prevent fraud and ensure customer safety

3. Legal Basis for Processing

Where applicable, we process personal data based on:

Your consent
Performance of a contract (tour booking and operation)
Compliance with legal obligations
Legitimate business interests

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to deliver our services, including:

Accommodation providers
Transportation companies
Local guides and tour operators
Payment processing providers
Government authorities when required by law

All third parties are expected to handle your information responsibly and only for the purposes necessary to provide services.

5. Payment Information

Payments may be processed through third-party payment providers. We do not store complete credit card information on our systems.

Please review the privacy policies of the payment providers used during booking.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. International Data Transfers

As we serve international travelers, your information may be transferred and processed outside your country of residence. We take reasonable measures to ensure appropriate safeguards are in place.

8. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Depending on applicable privacy laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data

To exercise these rights, please contact us using the information below.

10. Data Security

We implement reasonable technical and organizational measures to protect your information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

11. Children’s Privacy

Our services are not specifically directed to children under 16 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

12. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of any third-party services they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact: